On 7 November 2026, more than 650 trade visitors, over 27 exhibitors, and numerous manufacturers, retailers, repair service providers and industry experts gathered at the Crowne Plaza Düsseldorf-Neuss to discuss the future of service, repair and customer loyalty. REPAIRCON is regarded as the leading trade fair for the entire repair industry, covering everything from smartphones and household appliances to e-mobility solutions.
The fourth edition of REPAIRCON offered attendees a comprehensive programme featuring presentations, workshops and a major panel discussion. Key topics included the Right to Repair, innovative repair concepts, digitalisation, social media for repair businesses, spare parts supply, and training opportunities to ensure the availability of qualified skilled personnel.
“For ElectronicPartner, one question took centre stage above all else: how service and repair offerings can become a competitive advantage for specialist retailers,” said Matthias Assmann, Member of the Executive Board at ElectronicPartner. “This is why we not only participated as a sponsor, but also actively contributed to the event programme and demonstrated on site how we support our members in the areas of repair and service.”
Gardy Kanzian, Head of Repair Services at ElectronicPartner, delivered a presentation entitled ‘Warranty vs. Statutory Warranty Rights: What’s the Difference?’ and also took part in the panel discussion ‘The Right to Repair: From Legislation to the Workshop’. Together with representatives from EURONICS, Repartly and specialist insurer WERTGARANTIE, she discussed the impact of current regulatory developments on retail, service operations and repair workshops.
A particular focus for ElectronicPartner was the exchange of ideas within the “Service Alliance for Specialist Retail”, which, together with EK Retail, EURONICS, Telering, BVT and other partners, is working to further develop future-oriented service and repair solutions for specialist retailers. “Companies such as ASWO, Weyrauch Repair and KRIXACADEMY demonstrate just how much innovation potential exists within our industry. At the same time, our discussions with specialist retailers once again highlighted the significant demand for information, clarity regarding repair-related legal issues and, quite simply, additional manpower,” explained Gardy Kanzian. “This is exactly what we are addressing through the Service Alliance. By establishing a shared understanding and efficient processes, among other measures, we aim to create the key conditions needed to make repair services both economically attractive and scalable.”
This year’s REPAIRCON26 once again confirmed the growing importance of the repair business for specialist retail. Developments such as the European Right to Repair, increasing sustainability requirements and consumers’ desire for longer product lifecycles are creating new opportunities for retailers to strengthen their service expertise. “The next step is to translate these impulses into practical, market-ready solutions that deliver genuine added value for specialist retailers in their day-to-day business,” Gardy Kanzian concluded.
